Carver118

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Hi, I recently took a random 50% deposit bonus I was offered on a white hat casino and ended up winning just over £1500. I withdrew it but it was rejected and the money confiscated as apparently I breached the terms of the bonus by gambling more than £5 on a lightning roulette spin. Obviously I'm gutted about this as I didn't know there was a max stake limit on roulette and there was no warning message or anything when I placed the bets. Has anyone had this on white hat before? I want to try and escalate it as its a decent amount of money and it was certainly not clear that there was a max limit. I just don't know whether its worth fighting over or whether they will just say its in the bonus t&c so tough luck! Thanks

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It's because you aren't verified, I had the same issue. Once you verify with ID etc then you can withdraw

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