Sarah

I will try what you have suggested but I really don't hold much hope - thank you

Hi Chloe, Yes debit card expired and yes I had made and received withdrawals to the expired card - I could understand if it was a completely different account and card. I have also verified the new card but they just keep going on about the expired card they take days reply, telling me I'm their top priority lol....the Casino is Genesis.... thank you for replying and your help x

Im having a problem with a casino - checked if they wanted documents uploaded " we don't need anything at this stage when we do we will let you know" so have deposited and played made a couple of withdrawals no problem. Went to make a withdrawal a while ago and new have to verify myself - not a problem but I had to add a new debit card - from same bank account as the other expired - they have asked for me to verify this - I have spoken in online to my bank to confirm the card belonged me which they have - I screen shotted this and the casino are now saying that its not good enough and have refused to pay me until my bank send me a letter confirming the expired card belonged to me - the bank have said they do not do this ...